Exton, United States
64 E Uwchlan Ave
N/A
+1 6105248722
No delivery
Wheelchair-accessible entrance
Two gentleman at front desk both terrible customer service. Came in with Amazon return and when I asked for help one laughed and said “what you can’t do it yourself?” Thanks for nothing. If I could give 0 I would.
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The lady in the photo was talking on her personal phone (either buying something and providing her credit card information) while trying to process my order the same time. Within minute of leaving the store, I realized she had typed the wrong Verizon order number provided to her for my equipment return. After having to go back into the store and waited in line to ask her to correct the mistake, she got very defensive with raised voice and not willing to help. She indicate that my number provided in the email did not take in the system and the new number was what came up. She ask that I call Verizon instead of correcting her mistake. I thought of what she said is true then all I need is her name and signature or some document to link my order number to her order processing. She simply would not willing to help or reprocess. Her reaction was totally unacceptable and should not be in job that interact with customers. All I want for her is to fix her mistake or at least try to fix it. I then had to wait a full hour in the store until the manager to help me. The manger apologized and reprocess the return order with my correct number without any issue in the system. He further packed it up in front of me to ensure I saw it boxed and shipped. This was my first time and the last time to coming to this UPS store. What should have been a quick equipment return ended with a 2hr of commitment and frustration. What a joke!
The customer service here is awful. Corey asking for my personal information screaming it all over the store with it packed and everyone listening. I had to ask that he not speak so loud. Also, noted they had a four person minimum in store but it was packed.
I really struggled to write this as a former manager of 3 of this franchises stores (unless they've since sold). We shipped a package a few weeks ago and didn't have time to fully pack it before heading to the airport. A family member had bubble wrap so we bubbled wrapped the item and we paid for the box, adding packing materials, their service to pack, and shipping. Once we got to the airport we looked at the receipt. We were overcharged for packing. They charged us for packing on a box that was 24x18x18 and put the shipping dimensions as 17x17x17. Then we get the package and it was 15x15x15...... with zero packing material. So we were overcharged on shipping too. 87 total to put 1 piece of tape on the bottom of a 14 cubed box, place the item in, 1 piece of tape on top, and then shipping. The fact the item made it in once piece is a miracle. Pretty sad to see the owners standards of quality training/work ethic of employees has dropped so low.
Friendly service but wouldn't put one strip of tape on a small box. Disappointed that large companies use their shipping service but do not offer any assistance besides charging 3 for taping it or buy a roll and tape it yourself. Does make me inclined to use FedEx.
I have come to this UPS store multiple times over the last couple of years and only had positive experiences. The employees who work at this location are always friendly and helpful. Definitely recommend them!!
Be professional and stop doing nonsense jokes. Not everything is funny
The store does not have internet access which makes it highly difficult to return anything when your phone has a barcode and you can't access it because of the lack of Internet!
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