Richardson, United States
819 W Arapaho Rd Suite 24B
N/A
+19726699500
My company recently moved from FedEx to UPS, when I first started working from home because of COVID. The local UPS Store had been super helpful and I could not praise them more highly. Both of the ladies, both named Allie, are awesome. The are not just friendly but they are very helpful and welcoming. They help other customers carry in their massive amounts of packages and grab those boxes for customers who can't carry them in. Stop by and see the Allies and you to will change to UPS!!
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Overall, they do a good job. It kind of depends on who takes your package and how much they will help you with. I had a package to send, but it needed a little more tape and most of the time they will take care of it and slap some tape on there. Two times, the same guy made me buy a roll of tape and said that he wouldn’t help. Maybe he was having a bad day. I sucked it up and just paid for it both times, but I’d probably not come back if I have to return a package here.
I find the staff and owner at the store extremely helpful. I appreciate getting advice on how to make sure my items are safely packed so they get to their destination in one piece. I don’t mind paying extra to know that my package will be safe. I find everyone there friendly and courteous and will continue to use the services at the store whether it’s packing and shipping, copies or anything else I need.
Returned several small high price items from Amazon on January 16, 2021. I got a shipping receipt from the UPS store and tracking number on receipt shows \Shipment Ready for UPS\ to this day. Items never made it back to Amazon. I suspect high price items were... just never send back to Amazon. I would recommend using Whole Foods Amazon hub to return items instead of those UPS store.
Brandy provided outstanding customer service. Not only was she efficient in processing my order, she was exceptionally friendly and made for an all-around enjoyable experience, which is certainly not something I've come to expect from sending mail! Much kudos to her.
Deli
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