Orland Park, United States
16450 S 97th Ave
N/A
+1 7084036500
My Mother has been there since late 10/17. I have had to call the receptionist twice to beg for the nurse to go to her room to help her with bed pan or take her to toilet. She had a stroke on 9/23. Right now this very minute she is sitting in her own feces. The nurses take too long to answer call button. I have never been so upset. PLEASE pray that I can get her out to a better place.
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THIS PLACE IS HORRIBLE I DONT RECOMMEND THIS PLACE TO ANYONE MY MOTHER WAS PLACED HERE SHE PASSED UNDER THERE CARE I CALLED ONCE A DAY TO CHECK ON HER I WAS ALWAYS INFORMED THAT SHE WAS DOING GOOD AND STABLE I CALLED 12/03/2020 AT APPROX 1:21 PM I WAS TOLD SHE WAS FINE I CALLED THE NEXT DAY TO DO MY DAILY CHECK AND THE NURE EXACT WORDS WERE \ WHY ARE YOU CALLING TO CHECK ON HER SHE DIED YESTERDAY\ THIS PLACE DIDNT CALL TEXT EMAIL VOICEMAIL ETC NOTHING I HAVE NOW BEEN WAITING NOW OVER THE WHOLE WEEKEND FOR A ADMIN PERSON TO CALL ME STILL NO ONE HAS REACHED OUT I STILL DNT EVEN KNOW THE CAUSE OF DEATH IM TURNED AROUND WHEN I GO THERE IM HUNG UP ON WHEN I CALL SOMEONE PLEASE HELP ME BRING LIGHT TO THEM THIS PLACE SHOULD BE SHUT DOWN AS I TYPE
Alden Estates of Orland Park has been a great experience for me for BOTH of my stints there for strengthening therapy. Everyone at Alden is so friendly towards me and truly treats me like family. My experience at Alden has been more than just therapy. The food is delicious which is quite the opposite of what I expected. Obviously my experience with Alden has been great since I came back a second time!
This is the worst place to send a loved one. My Dad had to go here for awhile and they let him fall not once but TWICE with 2nd time being with leaving unattended with weight in hand in therapy room and he fell and hit his head. They had to send him to Palos Hospital. Where I promised him I would NOT send him back there. We go to get his belongings and everything BUT the electric shaver I bought him for Christmas is returned. When called to ask where it is... no one knows. This place is horrible. You can't even call and talk to someone about your loved ones. We gave them things to give to him to eat and enjoy and it sat in a corner in room and got moldy. DISGUSTING! Never give them your business they suck!
I have only been at Alden Estates of Orland Park for a short time but my experience has been wonderful. The food is good and I have to say that the therapy has been amazing. I am feeling better every day thanks to the team here. The staff is very happy and beyond helpful whenever I need something. I would say this is the place to be for whatever your rehabilitation needs are.
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