Anaheim, United States
1590 S Lewis St
N/A
+1 8006101000
Wheelchair-accessible entrance
The service and staff were awesome. We feel so secure and the operation of the alarm is super simple. Thank you so much! Better customer service than “the other guys”.
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They upgraded my panel without notify me and billed me for 1100. They also promised that there will be no charge for relocate the panel over the phone. But after the work done. They said they have never said that.
Never get calls back. Customer Service Department is clueless to what equipment is utilizing. Send guys out in the field with out all the materials and then NEVER follow up just send bills. Show up unannounced to inspect and expect everyone t change their day to help. If you have an option do not use this company - you will work for them and have tons of followup and possibly bad billing - Buyer Beware
We were with this company for almost 30 years. Two years ago, a person came out to check out our old system. He said it was not monitoring anything but fire. I said that is OK fires is all we need, so I continued to pay. Then my fire alarm went off and no one from Bay called me. I called them only find out, in fact, they were not monitoring fire. So I paid for service that they were not providing for two years and who knows how much longer. When I called them to complain, they could do nothing for me. I told them to cancel my account. After all that time, they couldn't help me out at all. No refund, no sympathy, no understanding NOTHING. I would caution anyone looking for their service to beware and make sure your system is in fact being monitored. This review wouldn't let me select no stars or I would have.
Stay away from bay alarm. They rip off customer and extend your contract for unknown period of time. Once you sign up with them
Deli
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