Syracuse, United States
717 W Genesee St
N/A
+1 8774352013
DeliveryIn-store shopping
Car washOil changeRepair services
I wanted to thank and leave a great review of Crest Cadillac. Between the owner Jim, sales manager Joe and sales rep Ryan it was a seamless enjoyable experience from the test drive, making the deal and then delivery. Great job and these kinds of seamless transactions go to show the owners desire to please his customers. Thanks all! Art
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I have purchased 3 Cadillac vehicles from Crest and I've been absolutely pleased with all of them. The dealership has been great to work with and they've treated me as a valued customer... which keeps me coming back to them. I haven't reviewed them up until now because I quite honestly never thought about it but I wanted to share my recent experience with them. I haven't had a flat tire in over a decade. I used to have AAA. I have bought new Cadillac's and haven't needed it. At least I hoped. Yesterday was the first time I've ever used Cadillac's roadside assistance. And Crest was absolutely amazing. Ryan the dispatched technician was fantastic. I don't sugar coat things. Their roadside assistance vehicle showed up in about 20 minutes. The tech had the tire off and changed out to the spare in no time. (I wouldn't have been able to figure out how to lower the spare from the back of the Escalade on my own!!! He then took the tire with him and said that they would repair it at the dealership. I received a message later that day (maybe an hour and a half later) saying the tire was fixable and the cost was under 30 and it was ready for me to pick up. I drove down there after work and they put the repaired tire back on and reset the tire sensor light and I was on my way. Nobody likes a flat tire - it's one of the things that kind of leaves you stranded. But GM and specifically Crest Cadillac made this as painless as it possibly could be. It was far beyond my expectations. I am so very impressed that I am now posting this review. Thank you Crest. Thanks for a job well done.
I’m extremely pleased with Crest Cadillac. Our salesperson Jeff Besio was excellent, he was knowledgeable, courteous and professional. There were no high pressure sales tactics, simply straight forward honest negotiations. Jeff went above and beyond to make sure our buying experience was painless. Very please with our XT5. Would highly recommend Crest and Jeff to family and friends.
Would love to give a huge shout out to Crest Cadillac and Jim Barr for so graciously taking excellent customer care of my Dad for over the last 30 something years. My dad is 92 and still driving his caddy. Thank you to service as well.
I purchased my used Cadillac around December first, drove it for a month and discovered a couple minor issues that the service department was able to correct the same day I called. They fit me into the schedule even though they were short-handed that day and fixed under the extended Platinum Warranty I purchased with my 2012 CTS. I got a great deal on the car when I purchased it and great follow-up service after the purchase. That's why I keep going back to Crest!!!!
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