Delafield, United States
528 Wells St
N/A
+1 2626466300
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Knowledgeable staff. Knew details about various e-bike models. No upselling. Jordan kept in mind our riding preferences and we chose two bikes based on prior online research regarding reliability and performance. He candidly told us about the delays in delivery caused by manufacturing backlog. One bike was in stock, the other arrived about 10 weeks later -- slightly ahead of estimation. Too cold and icy to ride now; four to six weeks until we ride!
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Buying a NEW bike in the summer of 2020 was an uphill battle because of the huge back log. Wheel said it was to be a 6 week wait for the one I wanted. They got it one in 3 weeks! Then when I needed the small stuff (wider bars, shorter stem and the hoses/wires shortened-yeah I'm a geek) they were able to get my bike in and out in 4 days. And the new bar wrap is PERFECT! (yep.. I'm a geek) Thanks Joe/Jordan/Trent/Dan (and the others who run around..)
Really enjoyed shopping here. The young woman helping my daughter and I was patient, knowledgeable, and helpful. She was also excited for my daughter and this was her first \adult\ bike. We've been loyal Wheel & Sprocket customers, and now our daughter probably will be, too. Thanks!
Great, friendly, knowledgeable staff, who made me feel comfortable about buying a bike the moment I walked through the door. I love their commitment to ensuring I was happy with my purchase, along with keeping it properly tuned up to avoid problems in the future. While a bike bought here costs a little more than at a box store, or online, the point of sale isn’t the end of deal, but just the beginning of the relationship for W&S. Thanks for being a great representative of what a locally owned company should operate like.
Great service! Before buying my bike, Jordan and team were helpful on the phone, held my Trek SL 5 for me while I was able to get to the store a couple weeks later, and had everything ready and waiting. They were helpful and knowledgeable. Also, in the midst of COVID, they're one of the few businesses I've seen going above and beyond in looking out for the health and wellbeing of their employees and customers. Would definitely recommend to anyone!
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