Pleasant Hill, United States
622 Contra Costa Blvd
$$
+1 9258274293
N/A
Delivery
My college age daughter needed a small number of booklets printed for a college research project. She was stressed and waited to the last minute. She emailed the file to the FedEx office in Pleasant Hill and they were able to format and print her booklet with color graphics in about 1 hour. The assistant manager helped us and had them ready upon arrival. We were so very impressed by their prompt and great customer service. They gave her a student discount when she asked. She will use this store to have other research projects printed in the future.
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It is charging a lot and the customer service is not helping they let the customer spend money I just print out one page and I paid 5.72 I always use office max and I pay 15 cent for a page.
They get busy at random times, so don't come too close to the pick-up time. The customer service is always wonderful and they are always attentive.
Amazing experience. Michael was awesome. Knowledgeable. Courteous. Kind. Keep it up Fedex. Bravo.
If I could give negative 5 I definitely would, however I was helped by Steve and first of ALL his services were beyond HORRIBLE he was slamming the tape gun he had as putting my box together, I was only trying to get 2 bras packaged up for a return he literally tried to give me a box that would fit a cereal box, which was obvious I did not need such a big size. He looked and made me feel like if i was bothering him CLEARLY "its his job" however he definitely did not look happy to be helping me, he could not give me yes or no answer's to my questions, seems like he really was just there to kill time and not PROVIDE great service's to Fedex customer's. NEVER in my life will i return to THIS FED EX in PLEASANTHILL, and I have definitely shared my experience so i hope others do not get treated like i did. His name tag states hes been with the company since 2005, however it's obvious he has had ZERO training on customer service.
Used to be good place then went downhill new mgmt. Real problem with internet, picture kiosks, and especially fax lines.. Insecure doesn't begin to describe it.. Fax lines breaking FCC law that requires display of sending number..SD cards being copied.. Passwords stolen.
I literally stood in line right in from of them (their was 3 people behind the desk) just waiting for some help nobody at any given time even acknowledged me! So I just left and figured it out myself. But it’s so frustrating very unprofessional!
It doesn't matter what time I come, it will always take way too long to get out of here. One customer or twenty, the employees move like molasses without even a hint of urgency. No "sorry for the wait" or "I'll be right with you". Just avoiding eye contact until they can mumble at you "next". If where I shopped didn't require FedEx labels I'd be at UPS.
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