Buffalo Grove, United States
76 W Dundee Rd
$$
+1 8474598008
N/A
Delivery
It was my first time here and Manager(LIZ) and associate RYAN were very HELPFUL and EFFICIENT! I was in and out in a matter of minutes which is my kind of business. The place was well stocked and kept very clean. I used to go to another FedEx store that was closer to me but this location is so so so much better! BETTER than UPS Store and USPS combined. I highly recommend this location!! Five stars for customer service!! THANK YOU!
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I came 3/22 to take a passport picture (do not ever take an important passport picture here they will mess it up). I need it for a trip in may. I did everything and US dept emailed stating my picture was not acceptable. I went back and had my debit card purchase receipt. All three employees gave me a hard time when all they had to do was go through the camera that has my picture on there. When they found my picture and took it. They blamed me that my hair was in the front of my shoulders and on the passport check list it never stated that was the reason why my picture was unaccepted. Instead of apologizing elizabeth and the other two gentleman. (The one who messed up the picture was also there but silent the entire time because he knew he messed up. It took him 8 tries the first time to take a picture which was pointless since it was wrong anyways). I asked how much to one day ship it since I need it for a trip in may and again no apology just a slap in the face telling me itll be 35-45.00. I will also submit this to BBB and FedEx corporate complaints to how unprofessional the employees at this establishment are. Everyone needs to be retrained especially the management for allowing people to handle escalations in this manner. I will never go to fedex for any reasons even if I pay quadruple with competitors.
Excellent customer service by Liz and Ryan! Better than local UPS and post office for sure! Recommend! I’ll be back!
Great staff and manager its super nice. Recommending everyone to visit and has less stressful shipping.
Decent fedex office with friendly and helpful staff. There is a small workplace which can be used for packing. Masks are mandatory to enter the space now. Loved their stationary too, and they are decently priced.
To Nick at the BG location. "Thank you!" "You Rock!"
We requested for 2 fedex shipment large box package pickup. The person who picked up the package was so much in rush and took only 1 and left. We ran behind the vehicle and stopped it to pick the other one. Finally the person had taken both the package with the same labels on both. Now we received only 1 of them and lost the other package and the customer service has no tracking information of the other one. There is no system set up in place and no proper guidance by the customer service
Overall OK experience. I don't know why I need to email the copy of shipping label to their office email. They should be able to scan it. One of the two ladies had not-so-happy look on her face. Other was indifferent. A little joviality goes long way in customer service.
Deli
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