La Puente, United States
14145 Proctor Ave #18
N/A
+1 3233511140
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
I ordered a front brake and they sent me a rear instead. I emailed them, and was told that I was wrong and they had sent a front brake. I showed them the rear brake lever and they told me that the front and rear are the same lol. They are clearly different. Also I had a 4 foot long cable instead of a front shorter cable. They refused to do a simple thing and send me a front cable. I was willing to mount the brake lever upside down. But they sent back rude responses and were unwilling to fix their mistake.
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Got my wheels today in perfect condition they were very nicely package and customer service is great I would recommend SGV Bicycles
- Excellent service - Good shipping times - Quick response First off, SGV messed up my order. I purchased a Golden Cycles fixie that was actually out of stock, so they fixed it and sent me a bike that is almost TWICE the price of the one I purchased. They offered to swap out some parts to make it match the bike I wanted, and even after the customization, the bike got to me within 5 days, though the chain was tight on arrival (perhaps this is for safety in shipping). SGV nailed it. Fast responses through email and phone so they could get me what I wanted. BTW, my bike looks sweet... and hauls ass. Will be a returning customer. Thanks SGV!
Happy with my online order. Recieved everything today. Timely response to my emails. There was a stocking issue with one of my items (like every business today) but, they offered good solutions . What more can I ask for? Knowledgeable staff with solutions instead of the customer service run-a-round. I will order again!
Awesome place for all your bike needs! Great customer service.
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