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The UPS Store

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Laveen Village, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 2.4 out of 5 stars (5 reviews)

The UPS Store is located in Laveen Village, United States on 5045 W Baseline Rd A105. The UPS Store is rated 2.4 out of 5 in the category shipping and mailing service in United States.

Address

5045 W Baseline Rd A105

Phone

+1 6022379175

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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Nickia Salaam

I see why the reviews are horrible and the rating is low as well. The people who work at UPS on 51st and Baseline are so rude as hell and don’t care. I tried twice in the same day to get help to print from the computer. The computer took my money and it didn’t allow me to access the internet. I tried to explain to the lady and she just shrub her shoulder like she didn’t give 2 craps. They will never have my service and I don’t recommend anyone to spend their money there.

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Reanna Loera

I went there today to try to fax a 62 page document. Price gouging at its finest!!! 2.50 for 1st page, 1 for each additional page!!! Omg!! Seriously, especially during these hard times? I was shocked and asked if they were serious? How can they even do this? The manager came over right away and asked what was going on and I told him the same thing. He was so rude and just mean!! He told me that I didn’t have to get the service if I didn’t like the price and I could go somewhere else. Today was the deadline for what I needed faxed and could not afford what they were charging. I asked were else could I go and they responded Safeway right away. Rude, rude and rude!! Faxing is a service provided by a phone company and UPS does not get charged extra for faxing. I can’t believe they would do this. Such a high amount for this particular service, which I’m sure other than their phone bill, they pay no additional costs. Sad. Putting Zero stars was Not an option!!

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Steven Powers

If you plan to ship anything of value, I highly recommend you take it elsewhere. I walked into this store to ship a package on a busy lunch break, and was rushed through the process. I don't ever ship things and didn't think much of it, until my package was lost inside a UPS facility (2000 item) and they offered me 100. It wasn't until AFTER my item was lost that they took the time to explain insurance and declared values to me. Apparently everyone walking in the door is supposed to be aware of these things. Had someone taken 20 seconds to explain declared value and insurances to me, I would have happily paid whatever the extra was so that I wouldn't be out 1900. To make things worse, the owner essentially told me I was a liar over the phone. He said all of his employees ALWAYS explain these things. 5 minutes later in the conversation he says \I am going to have to get my employees to start signing off on this stuff because I am tired of having these conversations\. So basically this happens often. The icing on the cake was having to go through another round of being on hold for hours with UPS to find out that they approved the claim and mailed a check to the store. When I called all I got was excuses about not having enough employees. Worst customer service I have ever dealt with, and I will be taking my business to FedEx from now on.

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maria nelson

The owner Kevin is So Rude, the workers nicer then he is. He talk to people so wrong. He Don't know anything about Customer Service. I hate this Store. Whoever gave this store Good Review have to be somebody he know or he asked them to write this.

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Brian Brand

This is the best most professional most knowledgeable UPS store in PHX Arizona. Love this place! TY for what you do!

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