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Redwood City INFINITI

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Redwood City, United States

redwoodcityinfiniti.com
Infiniti dealer· Car repair and maintenance· Used car dealer· Auto repair shop· Car dealer

Redwood City INFINITI Reviews | Rating 4.1 out of 5 stars (8 reviews)

Redwood City INFINITI is located in Redwood City, United States on 543 El Camino Real. Redwood City INFINITI is rated 4.1 out of 5 in the category infiniti dealer in United States.

Address

543 El Camino Real

Phone

+1 6505420022

Service options

DeliveryIn-store shopping

Amenities

Gender-neutral toilets

Accessibility

Wheelchair-accessible entrance

Offerings

Car hireOil changeRepair services

Open hours

...
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Tony Mancini

I made an appointment ahead of time. So I drove there and it turns out they were "too busy. We won't have to see you today". Wasted time and gas for nothing. Why have appointments that can't be fulfilled. Pathetic. Plus the place looks rundown. I went to the one in San Jose and I got better treatment.

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Brian Dent

I brought my car and my wife's truck here for general service and inspection. Getting scheduled was very easy and fast over the phone. they sent me a text message confirming my appointment. My wife had a schedule conflict that caused her to miss her initial appointment. we were able to move get appointment easily. service was fast and the inspection was well noted with details. not the flashy showroom of many dealerships. They have many bays and that keeps you from waiting too long for service. They also have desks setup for customers to use as work stations as they wait for the completion of their service. They also threw in a brake and rotor check for free. prices seemed aligned with dealership rates. location is really convenient but can be difficult pulling in off of a busy road like El Camino Real. Traveler and Adventurer - IG @brian.dent

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Krista

Silvio, Bobby and the rest of the team were absolutely phenomenal! very polite and welcoming ! They made me and my family feel safe while using precautions ..during this pandemic it's hectic looking for a car but it was very well worth my time driving the distance from Sacramento . I love my new car and they made it such a breeze to buy the car I was in and out ! I recommend coming here to anybody searching for a car these are your people ! No pressure the whole time and very stress free.

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Samantha Ruiz

This was by far the smoothest and fastest car buying transaction ever. Silvio was awesome to deal with and very attentive. I definitely recommend this dealership! Thank you!

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Christopher Calhoun

Inquired via the website regarding some accessories for my 2007 FX35 which have since been discontinued by Infiniti. Though they didn't have them onsite, Joshua checked around their network of warehouses, and Max took the time to circle back regarding my request. Even though they couldn't ultimately help, I'm grateful they made a good effort. With other dealers 20 miles away, it's nice to learn we have a local dealership with a friendly, unpretentious demeanor.

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Joe Magana

I took my car in for service because i have the maintenance package. I called ahead and made an appointment which was very easy and convenient. Once i got there, i told the advisor i wanted the oil change and to give it a check around. Also, i told the advisor to check the breaks because they were making noise. Some reasonable amount of time went by, probably a little more then a hour, and my car was ready. The advisor called me over to informed me that my car was ready to go and everything was good. I told the advisor i find it hard to believe that everything was good especially my brakes. The advisor told me that my brakes are at 8mm, front & back, which are close to being brand new and i told him that’s impossible since I’ve had my car since 2017. The advisor didn’t give me an response, shug his shoulder and couldn’t give me a response. So i took my car to other location (another Infiniti dealer) to get a 2nd opinion. After getting it checked out at the 2nd dealer, the front was at 6mm and the rear was at 4mm. I really wanted to like this place because it’s closer to me but unfortunately it’s clear that i need to stay away from this place. The other employees there were awesome and one of them were cleaning and disinfecting the waiting room which is awesome. But the service department is very questionable at best. I would recommend everyone to do their research before buying a infiniti from this dealer. If this new dealership is going to be run like the previous one in Redwood City, it’s a matter of time before the inevitable happens. This type of business makes me regret buying an Infiniti and my next car would probably be an Audi. It may be more pricey but my friends been having better customer service at the dealership in Belmont and customer service is everything for me.

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Darrielle Ehrheart

Excellent Service!! I brought my car in to assess an electrical issue and they did a complete diagnostic and check of my cars systems. It did take some time which I expected and they gave me a space to work and conduct conference calls while I waited. This is the first time I’ve taken my car in for servicing and didn’t feel like they wanted to gouge me of every last cent. They were kind, respectful and I felt valued as a customer. Thank You!!

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Greg Marcoux

Customer service is woeful. Deliverables are tardy for weeks if not over a month. Jose, a service advisor, is the worst with respect to responsiveness and culpability. He will not followup as promised and will constantly reference diagnostic costs for issues that should have been treated during recent scheduled mileage maintenance plan checks. Jose is not knowledgeable about Infinity systems and/or manuals. He failed to recognize that a battery change clearly will discontinue the entry/exit steering wheel feature as described in the manual unless reset. His solution was to charge 250 for the steering wheel fault.

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