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SECU Credit Union

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Silver Spring, United States

secumd.org
Credit union· ATM· Financial consultant· Bank· Business banking service

SECU Credit Union Reviews | Rating 3.2 out of 5 stars (5 reviews)

SECU Credit Union is located in Silver Spring, United States on 8737 Colesville Rd Suite 101. SECU Credit Union is rated 3.2 out of 5 in the category credit union in United States.

Address

8737 Colesville Rd Suite 101

Phone

+1 8008797328

Service options

Drive-through

Accessibility

Wheelchair-accessible car park

Open hours

Mon
9AM–4PM
Tue
9AM–4PM
Wed
9AM–4PM
Thu
9AM–4PM
Fri
9AM–4PM
Sat
9AM–1PM
Sun
Closed

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Luchelle Jackson

Me and my mother went here today to make a deposit into our accounts. The doors to the bank were closed and there is ONE teller machine in the back hallway outside of the bank. We didn’t feel comfortable because the teller machine is in the hallway of a building with other businesses. People keep walking by. We walked to the front to tell the lady that we wish to come inside to do this transaction. There was nobody inside she told us we couldn’t we had to go in the hallway. After we told her we felt unsafe. She still said no nobody walks through there. 5 people have walked by staring at us because we had a significant amount. Also the phone conversation between you and the teller is NOT secure. It’s on speaker. There is a phone but, there is no one out here cleaning the phone after each use. As a SECU customer I am disappointed in this location. They are doing nothing to make customers feel safe. Also there is no security at the desk watching who comes in and out of the building. Unsafe location , not taking precautions.

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Louis Neal

If I could give zero stars, I would! This is the most deplorable customer service situation that I’ve ever encountered in any industry! My credit card was stolen over a week ago. Your so-called website won’t even allow one to report a lost or stolen credit card, which is absurd! And trying to get anyone on your customer service line is like trying to contact someone on Jupiter! Nevertheless response - ever! And the “call-back” services is BS. You NEVER get a call back. I know because I’ve tried - about 10 times!! How do you even call yourself a business with this type of customer service?! So, now I’m constantly checking my credit card balance to make sure that it’s not being used because I can’t even get through to you folks try to cancel the card, much less get a replacement. If I was not concerned about how it would affect my credit, I would cancel this credit card immediately!!

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hny05m

Absolutely DEPLORABLE service! At a time when people need access to their finances and banking services the most, SECUMD is nowhere to be found! Not only are they restricting access to their branch locations, which is understandable given the circumstances, however they have absolutely NO ONE answering their customer service line to provide service over the phones. The only thing customers receive is a voice message telling them to go to their shoddy website and request a call back in a few business days. At a time when the economy is on the brink of collapse and people are wondering how they’re going to make ends meet, we need access to our finances. This is TOTALLY UNACCEPTABLE!

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D Tes

I came into this location to gain information on both a credit card and a car loan. Michael Martinez displayed outstanding customer service and was truly a great help. Most of all, he was very patient with me. He answered any and all questions and was so willing to help. Truly an impressive display of customer service and customer engagement. Thank you for making my first experience at the SECU in Colesville a memorable one!

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Gary The C.E.O

I just recently visited the Silver Spring MD location, I was having issues reaching someone over the phone. I came in and spoke with Michael Martinez. Friendly, fast , and very helpful. Best customer service I received from any bank I have ever been to.

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