Surprise, United States
15460 N Reems Rd
N/A
+16026831000
I’d rate 0 stars if I could. I wasn’t aware they are closed Saturdays now so I wasn’t happy when I pulled up, ESPECIALLY because the ATM was down.... Really?!?!?! Now I have to drive 15 miles out of way for this inconvenience. This is beyond ridiculous. What a joke! I now see and understand what everyone else is talking about in the comments
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They are listed as a no fee ATM for credit union to credit to credit union online. This is NOT TRUE, they have a 3.00 fee, I had to pay them 3.00 to get my stimulus package money!
Edit: We have now been in a pandemic. I certainly understand that branch locations had to be lessened (some closed) during the time we were in a lock down situation. But you STILL refuse to open your drive through. In the past there was always at least one employee greeting customers along with others not occupied with customers in person milling around inside the branch. Even if that is not the case now, I cannot understand the justification in forcing customers to come inside the branch to do business via tellers. If the teller can stand inside the bank they can do so at the drive through. You have ZERO consideration for the health and safety of your customers doing business this way in the middle of a viral pandemic. And truthfully you have no concern for that of your own employees as well. Please don't advise me to use your app as I have already installed it for this reason (which also pisses me off) increasing my risk of a breach of my personal data. And please do not call or reach out to me. I just want this concern seen and noted. Until I can find another credit union I will be driving to the Glendale branch to do business and limit my exposure to this virus as best I can. If you ever decide to do the right thing and open the drive through THAT'S when I'd like to hear from you. Edit: Please open your drive through. This is just one more annoyance. Why do you insist on denying Surprise customers the convenience afforded to other cities? You open a branch in an outlying city to make it more convenient for your customers who live there, but close it on Saturdays. For those who work a typical schedule this is the one day a week we will likely use it. With this and the poor way you handle potential card fraud you are an annoying credit union to do business with.
Great customer service !
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