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The UPS Store

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Austell, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 3.1 out of 5 stars (8 reviews)

The UPS Store is located in Austell, United States on 3961 Floyd Rd Ste 300. The UPS Store is rated 3.1 out of 5 in the category shipping and mailing service in United States.

Address

3961 Floyd Rd Ste 300

Phone

+1 7707399759

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

...
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O

Oge white

They always make things easier for me.

C

CC

Came here to fax something. The line was extremely long OUTSIDE in the cold and all the people in the line had packages to ship. On the door it says bypass the line if you have a mailbox. I got inside and the rep told me no more than 4 in the store. I asked if he could just put it in the fax so it could start. I asked because he was waiting on the customer in front of him to find something. So he declined and insisted I had to wait outside. Poor customer service if you ask me. Your store is moving slow as is, you have customers outside as is, waiting on a customer to find something and NOT helping someone that would take 2 seconds and move your line up... nonetheless I won’t return. Office max made it simply and sweet.

C

Crystal

I always have a great experience here. This time around Derrick did an excellent job by providing over the top customer service!

A

Anthony Olivier

I used this location to ship a package to my sister. I requested ground shipment, Derrick the name on my receipt) took all my info and said it would be 46. I asked for ground? Because this seemed high. He said yes but it wouldn’t ship out till Monday because it was Saturday afternoon. It was steep but I paid it because it would be almost a week before I could go to the post office. I thought perhaps there was surcharges with COVID or something. I get the receipt and see he shipped it 3 day express. I told him I wanted ground and he said ground basically doesn’t exist because they have pickup on Monday. I told him I worked in shipping and I know that there’s a difference in ground and 3 day. So now he’s caught in his lie but doesn’t offer to refund the difference or void and resend ground. So please be aware of what they are doing at this location. I certainly won’t be returning.

V

VAS Enterprise

Service is hit or miss in this location. I was in the store twice in one day and the guy that I dealt with did not know how to do his job at all, but the lady that I encountered the second time, was very knowledgeable.

A

A P

Had a time sensitive document I needed notarized and the clerk was very stand off-Ish from the moment my party and I entered the store. He would not allow me to get my document notarized after the other party had driven an hour and thirty minutes to meet me at this location, because the other party had a temporary ID from the Department of Driver services itself that had not expired yet. That employee attitude was very unsavory and I will not return to this location again.

O

Otis Johnson

Dropped off a package without any wait on this day. Customer service was fine.

T

Torey Allen

Very disrectpful ,there 10 mins before they close ,easy notary needed ,like everywhere ,what happen to common courtesy ,ups worker name started with a letter J because he didn't ready wanted to tell me ,put little did he know I was sent by ups manger at the she said long as I make it before 7, I was good ,I was there at 6:45,he said anyone here purchasing anything because the register shutting down ,I said I'm getting something , notary he on they close at 7 I was there before 7 he lied never again will I go ,do they wear shoes anymore he just sliding in flip flops \u200d️

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