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The UPS Store

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Montebello, United States

locations.theupsstore.com
Shipping and mailing service· Business center· Mailbox rental service· Office supply store· Print shop· Freight forwarding service· Notary public· Packaging supply store· Shredding service

The UPS Store Reviews | Rating 2.2 out of 5 stars (5 reviews)

The UPS Store is located in Montebello, United States on 1012 W Beverly Blvd. The UPS Store is rated 2.2 out of 5 in the category shipping and mailing service in United States.

Address

1012 W Beverly Blvd

Phone

+1 3237217529

Service options

No delivery

Accessibility

Wheelchair-accessible entrance

Open hours

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Yoel B

If i could give 0 stars i would , the staff is rude and as a UPS store the franchise owner thinks he can make up his own rules, i don't understand how UPS is allowing this place to operate under their banner. they have horrible reviews, i wouldn't recommend this place at all.

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Pamela Diaz Perez

I’ve gone to this place multiple times and never had an issue, not even with employees in person. Then two of my packages got sent to the wrong places. I called to see if there was anything that could be done and the owner who was on the phone with me said , “well weren’t you looking at the guy packaging your books”. That was his first response...I was not being rude just inquiring how my books could’ve been sent to the wrong locations. He threw the F word at me through the phone and was very unprofessional. I called back to ask for his name and he was very condescending. Reading other reviews and I am not surprised. I’ve never received such terrible customer service and this is my first bad review ever for anything. That is how terribly the owner handled the phone call. I would understand if this was a one time instance or that this rarely happens with customers, but the owner needs to stop blaming customers. There are far too many complaints on his customer service for him to not admit that he needs to work on it.

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Joseph Chicas

Really good experience. I like that the owner is conversational and makes me feel welcome.

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Nicole Doan

I was having issues with an item I wanted to return from the Disney store but I wasn't sure what to do. I called around to a few of my local UPS stores and none of them really answered my questions- I was just told to come in and they'd be able to help me that way. In the midst of the pandemic and living with someone who is high-risk, I really wanted to limit my time in public and around strangers so I was relieved to finally get help from Byron when I called his store. He happily explained my issue and continued to answer my questions about how to package my return. He went on to offer to help me directly if I brought everything into his store so I did and found myself in and out within 15 minutes of arriving. I need to also mention how seriously everyone took wearing masks here which really gave me the peace of mind to be in line with at least 7 other people. Thank you for all of your help and expertise, Byron!

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Tanya Jackson

Absolutely the worst customer service They will have 5 employees working and only one person taking customers This is everytime I have ever been in here No regard for your time and needs just fold them empty boxes How about be with you in a minute sorry for the wait sooooo sorry we only have one person at any given time to work the counter !!!! Not a holiday thing not a covid thing just who cares about your wait thing

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