Wixom, United States
49524 Martin Dr
N/A
+1 8887425877
Delivery
Wheelchair-accessible entrance
I wanted to leave a quick positive review to commend the amazing customer service I received at this location. Valerie went above and beyond to help me locate my package this evening so that it wouldn’t get lost in the winter storm mess in TX right now. She was quick and helpful and is a great asset to your company. Thanks Valerie!
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UPS - great company to work for, but this comment is for the employee's at this center. Absolutely fantastic staff. If you have the pleasure of speaking with Val or Cheryl, they are extremely helpful and kind. The front desk employee's are always helpful. I can't say enough good things about the people who work here
Showed up with a package and just missed the morning cut-off for shipping. The fellow at the counter re-opened and took my package. I really appreciated that thoughtfulness. This employee is a credit to UPS. He made me think that UPS is a first-class company which cares about its customers.
Great customer service. Friendly, helpful & patient. Offer various services. Appreciate that they take the time to inform me of all options & help me choose the most cost-effective option. My #1 go-to for returns!
Good people work there
I'm honestly perplexed as to why there are so many negative reviews and comments regarding not being able to pick up packages. Even though they show 6 PM is when they close, you can actually pick up your package from 7-8. So long as your tracking says the item is available for pickup, you should have no problem getting your package. I've been going there over the years, like 4-5 now, and I've never once had an issue getting a package. I found out that they open from 7-8 by reaching out to them directly and asking when I can pick up my package. If you contact UPS in general, they will give you the times listed online. And regarding the new locker system in place there, I've only used it once. From that experience I had no issues and it was easy to get my package. I'll update this review if I have any issues with it in the future. EDIT: I forgot to mention, the gentleman at the front of the warehouse who gets your package is awesome! I've never had an issue with him and he's always been super friendly and even remembers me, even after all these years. I feel bad I still don't know his name, but treat him well!
Very easy to work with people. I was mad about my package but they got me laughing.
I love the convenience of ordering goods online. Until they ship it with UPS and they leave it at this location. Closed every weekend, during lunch, before work, and after work? Why? Surely they expect their customers to have jobs right? Terrible. Edit: it appears they have updated their hours to be open slightly later on weekdays. I've had some packages delivered here and the service was perfectly fine even after 7. However their hours are still restrictive. Can't show up at lunch, or before work, or on weekends. All that said, I have to commend them for listening though. A small response is better than most companies out there.
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