Phoenix, United States
2406 S 24th St e119
N/A
+1 6232448897
do yourself a favor and find a better company! They charged me an arm and a leg to install a door handle on our door leading to our backyard and the door handle broke off the minute they left! I called the next day to tell them so they could come back and repair the door handle and the receptionist was RUDE and UNPROFESSIONAL. I explained the situation and she laughed at me for calling it a door handle and not a lock. There is not lock on the door hand and is it one sided so it is a door handle. Even if there was another name to describe the handle she shouldn't have laughed. She said she would call back after speaking with the locksmith and I never heard back. On top of that I have been calling the office to have them come back for the repair and either they blocked my phone number or they changed their number because I have not been able to get in touch with them since.
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Jeremy was amazing!!!! Got there super quick very professional and much appreciated when I got kicked out in 115 heat!!! Will recommend to everyone!!!
We have reported this place to the better business bureau!!! This place has no professionalism at all. I pulled them up through google yesterday and contacted for assistance with a lock re-key. A technician contacted me back and said he could be here in a couple hours. It was 1:15pm and I said so you would be here around 3:30pm and he stated no it would be closer to 6pm. I then asked if I could just schedule for tomorrow morning and set up an appointment for 9am. I received a phone call at 8:15am and I called the number back since I had missed the call and it was the technician. He sounded half asleep and he told me he would be there at 9:30am. I said 9:30am ok bye. I received a call back a minute later with the technician asking if I hung up on him. I was baffled. I said no I confirmed the time and said ok bye. The call was then dropped. I called the office back inquiring if the technician was going to be there at 9:30 and explaining what just transpired. They apologized and said yes the tech would be there at 9:30. At 10am I contacted the office and I was put on hold before they got my name after I asked if the tech was still coming because my appointment was at 9:30. After being on hold for 5 minutes they disconnected the line. I called back multiple times even from a different number and received no answer. When I would select to call from google it kept auto populating random numbers with the same people. Do not trust these people. Something is not right with this company.
Quick & Good Service, But Unexpected Price We got locked out and gave them a call around 6pm—they said over the phone that lockouts started at 50 and that the rate went up after 7pm. They arrived quickly and the total process took 5-10 minutes which was great, and they finished before 7pm. It was just the basic lever lock on one door, no deadbolt. And just an unlock, no lock replacement or rekeying. The service itself was great and fast, but we were charged 280 which was much higher than the 50 that was estimated over the phone. We signed a consent form to allow the technician to start the service and did not notice a price listed on that paperwork—although they insist it was there before we signed it. I suppose it's possible we missed it, but we wish attention had been brought to the price by the technician verbally, or that a more realistic range had been provided over the phone. We called them afterwards to discuss the price increase, and they said they couldn't give us specifics but that the rate depended on how many locks and the type of lock (we had a single, traditional lever lock) and that rates were double between 5-7pm. We wish they would have mentioned the rate increase in their initial estimate since we called them at 6pm. And even if the rate was doubled, we don't understand why we were charged 280 instead of 100.
Jay showed up quickly and got my door open super fast.
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