Baltimore, United States
1429 Aliceanna St #100
N/A
+1 8664947227
They shut off the car so that I couldn't return the car anywhere near on time (I had to sit on hold for 6 hours to get through to them so that I could start the car to return it- no exaggeration). I emailed to complain, as I think any person would do. The next day they responded to say that I abandoned the car, they charged my card an additional 250, then told me my account was permanently and irreversibly cancelled, with no explanation or chance for me to tell my story. Genuinely one of the weirdest experiences I have ever had with a company or service.
like
ZERO stars for me. HOOORRRIBLE CUSTOMER SERVICE. I applied almost a year ago with a brand new license and it says my application is pending. and was looking forward to using the service, but they dont want to answer the phone or provide technical support. I cant wait to give their competition my business.
A money grab company with no care for consumer service. One mistake and your account is automatically Terminated
I signed up 4 times! Tried to use a zip car and kept getting error messages. Tech support was no help at all! Said I needed a different user name and email. Nothing worked. Tried to sign up again. No luck. Really poor support. No help at all. I was really looking forward to using zip car. After the support experience I am sure I will have major issues with charges on my credit card since I was unable to ever sign in I cancelled and closed my account!
Used my 1st ZipCar, Caroline, yesterday. Love it! Great concept and very easy to use. Have another one booked today already to use again for a work appt. It's going to be very handy while my main car is at the mechanic.
Worse service ever. I just spent two hours commuting to the Baltimore location after calling first and being prompted to either have my replacement card mailed or simply stop by the office to pick up a new card. I choose to pick up the card because I want to rent tomorrow and there office according to the automated phone service is closed on weekends. So I arrived after catching two buses and a train to find a sign reading this office is CLOSED please call the same damn number I call prior to planning a two hour trip to come to the office. To say I'm upset is not enough.
What they do not tell you until you've already paid the non-refundable application fee is that you cannot rent car and drop it off in another location. You have to return it where it was picked up. This is very inconvenient for someone (for instance) just trying to get from Baltimore to Philadelphia. Rather then renting to car and dropping it off in a PA zipcar lot, I would basically have to rent it for all the days I am gone. Much cheaper to just take a bus/train. This is not clear in the description and I called to confirm - The customer service rep was very unclear/confused himself. Not satisfied with this service.
I got into an accident on May 2nd of this year. Zip car suspended my account due to the accident. If you think they have your back and your covered like most rental places, think again. It took them weeks to get back to me and once they did it was threw an email stating that my account is closed. I called to get an explanation as to why and they stated it was due to an accident and the decision was made by the head office which is not even located in Maryland. This decision CAN'T be overturned. This was my very first accident with zipcar and also the 10 years that I've held a license. There customer service skills and communication is horrible. Never in my life with renting a car was I told that you can never rent again because off one accident. Enterprise is starting a car sharing company in Maryland soon. People go with them and I know that they'll have your back if you get into an accident.
Deli
The best companies in the category 'Deli'