Grand Rapids, United States
4330 29th St SE
N/A
+1 6169428040
DeliveryIn-store shopping
Car washOil changeRepair services
I always get great service here. They are professional, prompt and informative.
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Updated 6/24/19: I would update from 1 star to zero stars if it were possible. After being treated like an inconvenience by Jerry while trying to purchase a vehicle, we have now been flat out ignored by the manager after they asked us to contact them. My wife sent an email almost 2 weeks ago asking them how they were going to make things right at this point. They didn't acknowledge they received the email. No response, no mention of how they might change things or if they discussed Jerry's rude behavior with him. No apology, nothing. Zero response. I have never been treated so poorly at a dealership. Walked away unhappy. Unfriendly is an understatement, more like agitated and grumpy salesmen. I don't think Jerry was happy to be working late on a Monday. Treated us like an inconvenience. Didn't greet us. Made us wait forever in the lobby after he saw us walk in. Wouldn't budge on the price of a car that has sat on the lot for 2 months. It is a trade in. It is a base model and they have it priced 1,000 over book price. I really liked the car. Yes it was in nice shape, yes it was well taken care of, and yes the dealership had invested money into the car, but that doesn't mean someone should have to over pay for it. It did have a chunk missing out of the front grill and only come with the driver 2 key fab. Not worth paying over book. If my bank says it's not worth the money and is telling me buyer beware, I can't help but leave a review telling the public the same. BUYER BEWARE! I wasn't asking for the moon, just a fair price.
We have taken our Acuras here for service for several years. Recently saw Walter to look at wheel noise that started after a Cosco rotation. They identified the issue as a mismatched tire that moved to the front. He was great to work, provided several options, and fixed the issue for minimal cost. Always great service here!
Went there in a airbag recall I was in and out the service was great
Great Service @ Fox Acura! Cody Platschorre and the Service team always do a great job in maintaining my vehicle! Great facility, great staff!
Jacob was very helpful. Way easier to talk to and get answers than the local Audi/VW dealerships.
Excellent service every time.
I moved here from out of state a couple years ago, with my Acura. The Fox service department was always helpful and responsive. On any service visit I have been kept informed, the work is done promptly and I am on my way. The service department staff has always been helpful. Recently when it was time to trade, I only went to Fox Acura. They found the used Acura model I was looking for. The trade in process went smoothly, even though I threw in a few complications. I really appreciate not having to worry about my car.
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