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Honda of Gainesville

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Gainesville, United States

hondaofgainesville.com
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Honda of Gainesville Reviews | Rating 4.1 out of 5 stars (5 reviews)

Honda of Gainesville is located in Gainesville, United States on 3801 N Main St. Honda of Gainesville is rated 4.1 out of 5 in the category honda dealercar accessories storecar dealercar finance and loan companycar leasing servicecar manufacturertruck dealerused car dealerused truck dealer in United States.

Address

3801 N Main St

Phone

+1 3525592323

Service options

In-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

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M

MR VEGA

1st time giving 5 stars to a car dealer. I went to service department for routine maintenance and Mr. Eugene Hall was exceptional! He was very courteous and very helpful. He was not pushy with additional services but was very clear on what my car needed and future maintenance recommendations. I will definitely be back and I highly recommend this place.

E

erik langanke

Bill Bowers did a fantastic job of helping my elderly parents purchase a new car. He gave them top dollar for their trade in and a very competitive price on their new passport. He spent over an hour with them in their new vehicle explaining all of the functions, setting up their cell phones, taking a test drive, etc. This was the best customer service I have ever seen and I have bought a lot of cars. We highly recommend him and Honda of Gainesville!

S

Sobha Jaishankar

Recently had my car serviced at Honda of Gainesville. David Linville was the service advisor. One of my best experiences going there - and I've been going there a while. There was no pitch from sales on trading in my vehicle (thankfully that happens via email so we can hit delete!) for another newer model. David is excellent - there are no surprises, and he preps you in advance for what will come up at the next service visit. Service was fast, and the facility was really well set up with distancing and masking for Covid related safety. Will absolutely recommend David as an advisor and the facility as a service center.

P

Patti Stokes

I had a great experience at Honda thanks to Ron Stokes in the service department! He was so helpful and efficient! I no longer dread having to go get my car serviced with him being there. Thank you Ron!

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Matthew Schmidt

UPDATE 2: After posting the below update, I was able to finally get through to the service center director. After explaining the situation, I asked for a full refund, which they agreed to. My experience was quite frustrating, but I'm relieved that they provided a refund. On this basis I am upgrading to two stars. UPDATE 1: Received a call from someone who claimed he was the director of the service center. I was unable to take his call at the time. He assured me he would take my call when I was free, and that my call was a top priority. I attempted to reach him 8 times. I left voicemail messages and I left messages with staff. I was made to wait on hold for excessive periods, only to have the call disconnected. I never received a call back. Is this how Honda of Gainesville addresses top priorities? ORIGINAL REVIEW: I was told service was performed and was charged for it, but the service had not been performed. Their tech also broke a part while doing an accessory installation. This was my first experience with this dealership and it did not inspire confidence. I brought my vehicle to have an oil change, tire rotation, and trailer wiring installed. After I got home I discovered the oil change and tire rotation hadn't been done, I called and was told that the tech had not reset the oil life gauge. After I expressed that this was incorrect, the technician was consulted. He confirmed that the services had not been performed. I also explained the broken part and was told I could bring the truck in—again—and wait—again—for the services to be performed. Given this service department's performance, I do not trust them to do complete and conscientious work on my vehicle. I requested a full refund, which was provided, thankfully. What a frustrating experience.

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