Loves Park, United States
8104 Forest Hills Rd
N/A
+1 8152820789
Very helpful with explaining pool needs and how to administer the right amount of chemicals. Seems happy to help a new pool owner get started and offer a wide variety of pool toys and accessories. Follow up after getting what I thought was everything going my pump went out. Tish was extremely helpful in going over all my options and my understanding of what everything was. We got a service technician out to the house in a timely manner and he attempted to repair the pump. Unfortunately the pump was broken but between the two employees of Rockford pools and spa I knew exactly what I needed. New pump is in pool is open and I’m ready to cool off this summer. I can’t thank you all enough and would recommend to anyone wanting a more personal approach to pool ownership.
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Very helpful, went above and beyond to help me when my cartridge filter went out and I needed a new one, he got one together when no one else in town had one.
Excellent service, honest with what to expect when putting in a pool as well as all the options. Jim was very helpful, thank you!
Great place! Recommend for all your pool needs. Great people and always friendly!
Was told by service technician filter still under 10yr warranty can be replaced for 92 service charge and 80 sand refill. Schedule it for Wed June 10 2020. I text service technician to see how it went later in the day to see how it went with no response. Head over to the house the next day only to see nothing had been done so I text service technician again with no response. Head to the store later that day to return a product that we were given mistakenly (phdown when our ph levels were already low) and ask girl behind the counter what happened to our previous appointment for service only to be told the service technician was waiting on a part and would come out Saturday, today June 13 2020. 8:30am phone call from technician saying filter is not under warranty and was going to cost about 400 more and would I like him to still come out. Poor communication. poor professionalism, poor business practices.
Deli
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