San Antonio, United States
1302 Bandera Rd
N/A
+12104465689
Nothing good came out of ordering for this company. It was such a bad experience that I had to pay more than I should've. The site quoted 35 for fixing my doorknob cause it wasn't locking as it should be after one loud smash of the door. Their locksmith quickly came, but it was only for a mere moment that we had a discussion. The thing is we waited almost 2 hours for this to get fixed, only to see that after the locksmith had not done his job properly. Our doorknob just came back the way it was. I called their company, only to get hold off the phone. I tried calling them a lot of times, but they never answered back to me. IT HAS BEEN 2 WEEKS ALREADY, and I have never heard from them ever again. I demand a refund on this, or I will file a complaint.
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I lost my keys to my car a few days ago and I needed to go to Home Depot to look for some furniture. I tried looking for it everywhere around the house, but it was nowhere to be found. I thought of contacting a locksmith to unlock my car while availing for a new key for my Mazda. I thought at first that their price was really affordable, so I availed them. They came in to my address, but was astounded by the hidden charges they asked me. I agreed since my errand was really urgent, so they went ahead and tried to unlock my car. The guy who came in was not very professional and was not answering all of my questions and inquiries. It was already more than 2 hours ever since I first called a locksmith from them, only to find out that they couldnt unlock my car.
We asked the woman for the quote right before she started working, she stated the price was 40 per lock and failed to disclose any other fees associated. We specifically asked what the cost would be prior to her starting the job. Once the job was completed, she gave us a price of over 200. We asked what the additional cost was for and that is when she decided to disclose the additional fees associated. The woman said she was going to make a call outside once we stated the business was not upfront about the pricing. She left with the key and the old lock! This woman now has a key to our business, when we called the owner, he was not understanding at all. When we called and told her i didn’t feel safe with her having the key to our business, she said you can pay or I’m not coming back. I am appalled at the unprofessionalism of both the locksmith and the owner. I truly feel robbed.
They quoted one price but charged me more than three times that when they we done. I have some other jobs I will need done but they will never get my business again.
Lady was very nice and did a quick job. Price was a rip-off.. I will never call them again..way overpriced
Deli
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