Allentown, United States
939 Hamilton St
N/A
+1 6104341000
Toilets
Wheelchair-accessible toilet
They are very respectful and nice and they gave me good service
like
I don't recommend anyone to be seen here.i had a horrible experience, I was told I have cataracts, I told the doctor I didn't want bifocals.,so he suggested two pairs of glasses, for long distance and the other for reading. I brought in a pair of old glasses, they said that they could change the lens that very same day and the glasses would be used for long distance and I would pay 84 dollars and the other glasses would be covered by medcaidwould be for reading woud be ready to be pick up in two weeks.the next day I wear my glasses and I still can't see,not even 10 feet away as if nothing was done to the glasses, so I called. I was told that nothing can be done because I have cataracts I would not be able to see with the glasses, for long distance or reading until I get surgery on both eyes, so I told the manager, her name is cathy,what was the point of paying 84 dollars and ordering new glasses if I would not be able to used the glasses. What they should have said was hold on ,don't order glasses until you get the surgery. I felt I was robbed and deceive,cathy was very rude,uncaring and unprofessional. She hang up the phone on me ,when I was trying to explain to her what happen,another thing they never took measurements for the reading glasses.she said she refund my money and text me several times, not to ever go back there again.
This use to be a good place with good service and employees. The service that I have received in the past week is unacceptable. Stood outside 10min. Called 5 times. The lady putting eyeglasses away did not even acknowledge us. Sanitizer dispenser empty. Yes a pandemic but service should not be rude and rushed. When asked for office Mgr an employee stayed she was the Mgr. Asked to speak to owner, the owners wife stated the poor service was due to the pandemic. Stated I was the one rude. Stated I should prabably find another eye doctor. After 10 yrs of coming to this place. Really? Unbelievable. Where is the lady Maritza who was always so sharp and friendly. Dr. Walton is excellent as well. Sad this is his staff.
Never saw a place so un perfersional this woman who work here need to learn how to speak and treat people never again and I was warned about this place but but decided to try anyways I regret it. So many people speak about walmart but yet their vision center is awesome sorry that I even decided to try somewhere new
Everyone was very kind and helpful. The optometrist answered all my questions and concerns I had for my child. The woman Maritza is the best she always goes above and beyond for her patients.
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