Chandler, United States
1750 W Frye Rd
N/A
+1 4808990641
I naively placed my Mother at Desert Cove in Chandler. Recently she was transferred to another facility after 2 CNA’s dropped her while she was mid-air using a Hoyer lift. She fell backwards landing on her head and right shoulder. To add insult to injury they did not take the initiative to ensure that an appointment was made with a Specialist for her injuries as per Emergency Room Doctors instructions. Due to the negligence of them not properly securing her into the Hoyer, she sustained injuries, including a fractured clavicle. You would hope that they would ensure her health and well being after such a traumatic incident, quite the opposite. Interviewing her and subtly blaming her for their negligence less than 24 hours later. Our request for an immediate transfer was once again delayed due to their inability to properly administer a Covid test in a timely manner. Furthermore, in the 10 months she was in their care her health drastically declined. She was subjected to Nurses that negatively spoke openly within her ear shot of not only her own care but other Patients. She contracted COVID-19 weeks after they shut down their facility to visitors and made the news for their large number of cases and deaths. Excuse after excuse was made in regards to any questions or concerns I had during this time. Please do not put your loved ones under the care of Desert Cove. When all is said and done they do NOT care about their Patients, nor do they care of the families that are absolutely devastated to know of their mistreatment of a beloved family member. Do your research. Ask questions. Be prepared to be your family members strongest advocate if you decide to place them here. Please do not assume they have their best interest at heart, at the end of the day it will end in one lone phone call done over speaker phone and legal talk to cover their negligence and dismal attempt to take care of our medically fragile loved one.
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I wasn't sure if I should give this place a 2 or 3 star. Although the staff was nice to me on the phone and my mom why she was there for a week. My mom was always saying her stomach hurt, the food was too heavy. She was also given some very spoiled sausage. She was getting better from the surgery she had but the food was making her sick.
My mom was here for 2 weeks after a hospital stay. She got better every day, she liked the food!! and she didn't complain once. The case manager was extremely helpful; she answered all my calls and followed up on everything I asked.
My mother has had to wait 30-45 minutes or more before being able to get a pain pill due to pain crisis OR to get a wet brief changed from the night before. While there were some serious issues with response times to call lights, Desert Cove facility staff members have attempted to rectify this concern. For that, I am extremely grateful. I would also like to commend some amazing staff, most notably nurses Michelle, Anthony and Betty on the west wing. They have responded professionally and compassionately in trying to focus on patient-centered care planning. Several of the CNAs: Sam, Johnson, Maria, Carol (and a couple I do not know their names) have also responded proactively AND with kindness, which has brightened my mother's time in Desert Cove.
My Father In-Law, Said, \The Food ucks And Needs A Date With The Trash Can.\ Cleanliness Not An Issue Today. Most Of The Grounds Are Modestly Kept Approachable, But Boring. They Appear To Get The Job Done With Professionalism Smiles.
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