Detroit, United States
15750 Joy Rd
N/A
+1 3132736850
This facility is an entire joke and needs to be investigated. As for my experience the walk them to with admitting director was great, she “sold us” if you will... spoke very highly of the care extended to the residents and the love shown throughout the building, it was clean/smelled good...maybe that was because we had an appointment. On the flip side, all they’re really doing is baby sitting your loved one. My Aunt declined from the day we placed her here and she will not be returning!!! She was released from the hospital here? She never seen the dr, in 4 weeks, never had a conversation with her husband! The dining staff ALL of them are rude and very unprofessional! There are only a few staff members that actually PERFORM there job because it’s a passion as for everyone else it’s a job that provides a paycheck! I will be going to remove my aunts belongings cause she will. It return to this dump...tried to give the hood facility the benefit of the doubt plus it was convenient for my 81 year old uncle to drive to
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My mother was there for 4yrs. She was well LOVED by the staff and other seniors. She brought joy, laughter and kindness to everyone she came in contact with. At first I did not want my mother in a senior facility. After several visit, I saw how the nurses and other staff members treated my mother & other seniors with dignity and respect. The food that they served the seniors was good in nutrition and calories. My mother was very pleased how she was treated.. I enjoyed when home had Thanksgiving dinner for the seniors in which family members could come & eat with there love ones. This was between 2009 and 2013. My passed away in August 2013 at 99 years and 5 months.
The FAIRLANE SENIOR CARE AND REHABILITATION CENTER did NOT take care of my mother! During her stay: 1. When trying to go visit her they could not find her out of 1/3 books they have. VERY UNORGANIZED. 2. She was sent out of the dining area because of an altercation with other patients. A tray of food was NEVER brought to her. A family friend had to bring her food. 3. The Dr cut her meds without EVER seeing her! 4. Other patients were sitting in feces and not being taken care of! 5. Nurses were very rude and lacked knowledge. 6. They left syringes with medicine inside of her room and I had to bring them to the nurse station myself. The day of Pick up for OPEN heart surgery. 1. They did not make sure she was showered as instructed by her discharge papers. 2. When i arrived I was told they had NO discharge papers whatsoever! Even when i had the hospital fax them the night before! 3. They were rude! And would not allow me to take her out of the facility even though her surgery in take started at 6:30 a.m and i arrived at 6 to transport her. 4. The hospital called around 6:20 and asked why my mom was not there yet and i had to explain the center said they would NOT let me take her even though she had a SERIOUS heart surgery scheduled! 5. I had to call 911 yell scream, pull my sleeves up and get ready to break a door down to get her out of there.
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